Waiting for things to go wrong before you act is like waiting for a house fire before buying a smoke alarm.

It’s too late.

At Supporting Potential, we specialise in futureproofing your disability service.

Not just by investigating incidents when they happen but by building systems that stop them from happening in the first place.

We help you with:

  • Proactive Risk Mapping - We identify hot spots across your workforce, systems, and participant supports before they escalate.
  • Policy and Practice Deep Dive - Are your policies practical, followed, and NDIS risk mitigation? If not, we help rewrite and retrain so they do.
  • Workforce Readiness Checks - Are staff equipped to prevent and respond to incidents? Our training and shadowing assessments ensure they are.
  • Participant Safeguard Strategy - We support services to develop individualised approaches to high-risk situations using trauma-informed, least-restrictive, and person-led methods.
  • Make Data Useful - Ineffective data collection strategies weaken our ability to make informed decisions.” We help you connect the dots between what you’re collecting and what it means—so you can act early and with impact.


We hope you never need us for a Critical Incident Review, but if you do, we’ll help you uncover the real why, not just the paperwork version.

And when the Commission calls, we can guide you through it. From drafting respectful, evidence-based responses to gathering the right proof for Requests for Information, we make sure your submission tells the full story — clearly, confidently, and correctly.

Getting This Right Matters More Than You Think

Reportable incidents aren’t just paperwork.

They’re make-or-break moments that show how well an NDIS provider is safeguarding participants.

One misstep, and you’re dealing with compliance headaches, reputational damage, and - worst case - loss of registration.

“Shift the focus from problems to progress.”

Why This Matters to You

  • Regulatory Peace of Mind
  • Reduce the risk of penalties,
  • Avoid compliance breaches, and
  • Demonstrate that your service is serious about safeguarding.

Burnout drops when staff feel safe, prepared, and supported.

Futureproofed providers are trusted by participants, families, and the NDIA. That means growth, not just survival. Don’t wait for a crisis to prove your service is serious. Let’s investigate what’s not working—and build a better way forward.

When incidents are treated like emergencies to extinguish, the focus is on containment, not understanding.
The goal becomes penalising the frontline worker and closing the report.

Not learning from what happened.
This keeps teams trapped in crisis-response mode, instead of building safer, smarter systems.

A real investigation means:

  • Understanding what led to the incident
  • Identifying gaps in policies, training, or safeguards
  • Taking steps to stop it from happening again and designing NDIS safety protocols

This is where most providers struggle—and where we step in.

We help you to see that a quick fix might prevent the next spark, but it won’t stop the fire from starting elsewhere.

Book A Clarity Call