What is a NDIS Critical System Audit

This is not a template or generic checklist. It’s a business-first review of what’s working and what’s quietly costing you.

We review:

  • Compliance Pressure Points - Are Your Systems Embedded or Just on Paper?
  • Operational Efficiency - Where are you bleeding time, money, and energy?
  • Leadership and Workforce Capability - Do your team leaders know how to lead, or are they just keeping the roster afloat?
  • Policies, Processes, & Practice Alignment - Are the tools you’ve invested in actually being used in real-time decision-making?
  • Hidden risks that don’t seem urgent until they blow up.


Most providers are leaking money without realising it. Our common findings include:

  • Over-servicing participants = funding waste and increased liability
  • Unclear roles = duplicated effort
  • Poor rostering = excess overtime or under-utilisation
  • Non-billable admin time = productivity loss
  • Staff turnover = recruitment and retraining costs up to $25,000 per person
  • System workarounds = expensive and frustrating double-handling


“You know you’ve got a problem… but you don’t know what it is. That’s where I come in.”

— Angela Harvey.

What You’ll Walk Away With

 - A plain English report that shows you exactly what’s going wrong and how to fix it.

 - Fast-impact strategies that reduce cost, confusion, and compliance chaos.

 - A 1-hour leadership debrief to prioritise changes and coach you to develop your transformation approach

For a single flat rate of $2,990 (ex GST).
It's a small price for Confidence, Clarity & Control.

Our Guarantee - If we can’t identify at least 10x our fee in potential savings or improvements, you don’t pay. That’s how confident we are in the value of this work.

This Audit is Your Turning Point

It’s not about blame. It’s about business and building something sustainable.

For your team, your clients, and yourself.

Book the NDIS critical systems audit, or schedule a free 20-minute clarity call to find out if this is right for your business.

Book A Clarity Call

This isn't about ticking boxes. It's building a business that works.


Running an NDIS business is hard:

  • Margins are tight.
  • Compliance pressures are constant.
  • Your team is stretched.
  • And if you're being honest, you're making it up as you go more often than you'd like.

The NDIS Critical Systems Audit is your moment to stop guessing and start leading with clarity.


This isn't a NDIS compliance audit. It's a deep dive into quality and sustainability, built for business owners, not just Quality Managers.

The most common feedback we hear is "I knew we had issues… but I had no idea how deep they went."

So if you have ever felt like you're solving the same problem again and again? Then it's a sign you're treating symptoms, not causes.

If you're constantly facing:

  • Missed deadlines
  • Constant complaints
  • Chaotic shifts
  • Exhausted staff
  • Paperwork panic every time an NDIS internal audit is mentioned.

Then what you need isn't another band-aid. You need a precise, honest diagnosis of how your business is functioning.

“Supporting Potential has provided us with quality work, taking time to understand our needs as a business, supporting our cultural values, and providing all our staff with a culturally safe space to explore changes and direction of our service."

Selena, Director of Youth-Led Services

“As a new provider, we needed more than compliance — we needed a partner who could guide us through growth with confidence. Angela and the team at Supporting Potential delivered exactly that. From post-audit policy review to clinical governance, system implementation, and launching our first ILO service, their insight has been invaluable. Their flexible, as-needed model has allowed us to stay agile while accessing the kind of expertise that’s usually out of reach for small providers. They don’t just know the sector — they help shape it.”

Jo, Business Unit Manager, NNA Direct Support Services