Confident leaders, emotionally intelligent teams, and a culture where doing good work feels natural.

We design learning that changes behaviour, not just transfer knowledge. Every session connects directly to everyday decisions, conversations, and challenges in disability support.
Because when people see themselves in the learning, they lean in.

Our flagship programs, Rise and Empathy-Enhanced Support


brings those philosophies to life.

Rise builds confident, capable frontline leaders who know how to motivate, delegate, and keep teams focused on quality outcomes — not just tasks.
Empathy-Enhanced Support goes deeper, helping staff understand the human experience behind behaviour, communication, and change. It turns empathy into action and transforms everyday interactions into moments of progress.

We use reflection, micro-learning, and coaching to create habits that stick.
When training connects head, heart, and habit, people don’t need to be told to do better — they want to.

What other leaders have said about this program:

“Supporting Potential gave our team more than just training — it gave them confidence.

These specific NDIS staff training courses helped our staff reflect on themselves as leaders and develop skills directly relevant to the realities of disability support.

Since completing the program, our frontline turnover has dropped significantly, and our team feels more motivated and equipped to handle the daily challenges of their roles.”

Matt, Chief People Officer, AMS
Delivery:

Frontline leaders are exposed to over 80 hours of engaging and interactive content:

Online learning (self-paced, approx. 20 mins per module) + Customised workshops for your team or service, or individuals can join scheduled Face-to-face sessions.

RISE

You have promoted great support workers, but they don’t know how to be leaders.

Empowering Disability Sector Leaders to

 - Rise with Purpose,

 - Support with Insight. 

- Lead with Impact. 

RISE is not just a leadership course. It’s a transformation journey tailored for current and emerging frontline leaders in disability support services.

Built on deep sector experience and the real challenges faced by frontline teams, RISE delivers practical tools, real-world scenarios, and leadership development that drive measurable improvements for staff, clients, and the organisation.

Who Is RISE For?

Organisations are ready to build accountable, values-led teams who deliver high-quality, person-centred support.

More specifically:

Frontline leaders in disability and community support services, Team leaders, house supervisors, or coordinators wanting to grow their leadership capability.

and

Emerging leaders who have the skill and desire but aren’t quite there yet.

Each module is grounded in the day-to-day realities of frontline leadership.

Whether it’s learning how to delegate tasks without losing quality, responding to bias in the workplace, or creating motivation in a fatigued team, RISE helps leaders react with confidence and clarity.

Pain points it solves:

Frontline management is often the most expensive, yet underutilised section of the organisation.

People don't leave companies. They leave bad managers.

58% of organisations highlight that they have difficulties in recruiting disability support workers, and 47% say they are having problems in retaining (NDS State of the Sector 2024).

The average Turnover rate for casual staff is 24 per cent. Turnover for permanent staff is 16 per cent, but many NDIS organisations are reporting far higher statistics.


Feedback received

  • "The training is exciting. It's something I've never learnt in my 12 years of experience. It gives me a fresh outlook on how to navigate this forever-evolving industry:" I think this is the money shot.
  • "It was not only fun, I learnt a lot, and time flew".
  • "Learning valuable information that can help in everyday scenarios".
  • "There has been evident growth in everyone, including myself".

Empathy Enhanced, Person-Centred Practice

Transforming Disability Support Through Human Connection and Foundational Skill Mastery.

Build the Skills That Build Skills.

Proper person-centred support begins with empathy.

Not just as a feeling but as a trained, practical capability.

Our Empathy-Enhanced Practice Program equips disability support workers with the emotional intelligence, communication tools, and self-awareness needed to truly connect with the people they support.

The NDIS team training program combines seven foundational micro-skills with immersive face-to-face simulation training, ensuring your team doesn't just know person-centred practice but lives it every day.

The Empathy Foundations: 7 Core Modules.

Each self-paced module develops a key skill essential for high-quality, human-first support:

  • Patience: Understand the power of slowing down. Learn how to create space for decision-making, processing, and communication without rushing the person you're supporting.
  • Resilience: Support work is demanding. Develop emotional resilience and bounce-back strategies to stay grounded during challenging times. Self-Awareness: Explore how your beliefs, biases, and background shape your interactions. Recognise personal triggers and strengths to avoid reactivity and role drift.
  • Emotional Regulation: Learn techniques to manage your emotional state in high-pressure moments, ensuring you remain calm, clear, and supportive.
  • Active Listening: Go beyond hearing. Learn how to truly listen for meaning, emotion, and unmet needs—even when communication is non-verbal or complex.
  • Relationship Management: Build and sustain trust-based relationships with clients, families, and colleagues. Understand boundaries, roles, and consistency as the cornerstone of safety.
  • Conflict Management: Learn to approach tension with empathy, not fear. Develop tools to de-escalate, remain curious, and respond thoughtfully rather than react impulsively.

Consolidated in a Real-World Training Experience.

Face-to-Face Training Day: From Theory to Practice. After completing the online modules, participants come together for a dynamic, in-person workshop where they:

  • Engage in simulated activities that test and deepen empathy under real-life pressures.
  • Participate in reflective coaching, feedback, and scenario debriefs.
  • Learn how to apply empathy as a frontline strategy for behaviour, dignity of risk, emotional safety, and support planning.
  • Experience what it feels like to receive empathy and how that shapes service quality.

"You can't teach empathy by PowerPoint, but you can build it through guided experience, reflection, and practice."

Who Is This For? 

  • Disability and community support workers.
  • Behaviour support practitioners and allied health professionals.
  • Team leaders and service managers who want to model emotionally intelligent leadership.
  • Any organisation committed to trauma-informed, person-led, human-rights-based support.

Outcomes for Your Organisation

  • Safer, more consistent participant relationships.
  • Emotionally intelligent staff who thrive, not just survive.
  • Alignment with NDIS Practice Standards and trauma-informed principles.
  • Stronger team culture built on trust, feedback, and shared values.
  • Reduced burnout and improved workforce retention through NDIS workforce development.

Ready to create a culture of empathy?

  • Enquire now to access the online modules.
  • Book a face-to-face training session for your team.
  • Request a sample activity or overview brochure.

Empathy isn’t just a soft skill—it’s a critical support strategy. Let’s help your team lead with it.